FAQs about Subscription Plans, Payments, and Renewals

Last updated:
14 Sep
by
Richard Corbett

Find answers to commonly asked questions regarding subscription plans, payment processes, and renewals, ensuring a smooth and hassle-free experience while managing your account.

What subscription plans are available?

  • We offer a variety of plans tailored to the needs of different organizations, from basic packages for smaller organizations to advanced plans for larger organizations with a greater need to manage users at scale. Detailed comparisons can be found on our Pricing page,

When will I be billed?

  • Your billing cycle depends on your chosen subscription plan. Our packaging is built around annual subscriptions which are billed once a year. Different billing schedules may be associated with more bespoke packages or if there are any additional charges. Please consult your Customer Success manager for more information on your billing details.

What happens if my payment fails?

  • If a payment fails, you'll receive an email notification. You'll have a grace period to update your payment, after which, if unresolved, services may be temporarily suspended.

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