Guide on Reporting Issues

Last updated:
14 Sep
by
Jack Manning

Our intuitive reporting system ensures that any problems or concerns you encounter are swiftly addressed, ensuring a smooth and trouble-free experience while using our platform.

1. Document the Problem:

  • Be as specific as possible in your descriptions. Mention the tool or feature you were using, the steps leading up to the issue, and any other relevant details.
  • Error messages are crucial. They can offer insights into the problem's origin.

2. Contact Us:

  • Visit our Contact Us page to report the issue.
  • The more information you provide, the easier it will be for our team to diagnose the issue.

3. Alternative Reporting:

  • Email remains a valuable tool for problem reporting. It's especially helpful if you're unable to access the platform due to the issue you're facing.
  • Contact us at info@thestartup.com.
  • Keep your email concise but detailed. Use bullet points or numbered steps to explain the problem clearly.

4. Wait for Confirmation:

  • A confirmation assures you that your report has been received and is being looked into. It also provides an avenue for direct communication about the issue.

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